What To Expect When Ordering

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“What can I expect when I choose Snarky Sweet Cake Chick to create my custom cake or dessert?”

 

Snarky Sweet Cake Chick

 

MISSION STATEMENT:

Snarky Sweet Cake Chick, LLC will capture your vision in delicious, edible art that exceeds your expectations and creates a memory to last a lifetime!  Expect professional, honest and clear communication throughout the entire process of ordering, design and creation of your custom cake or dessert.

 

ORDER PROCESS:

  • Request a Quote:  I strive to respond promptly to your request for a quote – in most cases, you’ll receive a response on the same day (if the request is received during normal business hours), or by noon the next day.  I may need to ask you for more information regarding your request in order to provide an official quote, but the basic information needed is:
    • Date of event
    • Flavor
    • Number of servings needed
    • Order for delivery or pick up (if delivery, please provide the address)
    • Special instructions or requests (such as desired design)
  • Quote Delivered:  Provided that I am available the date of your event, I will provide you with an official quote (including Terms & Conditions) with a base price and optional add-on’s.  Again, I strive to deliver the quote in a prompt fashion (in most cases within 1-2 business days)
  • Quote Follow Up:  I know life gets busy and time gets away from you.  My quotes are valid for 5 days – if I have not heard back within that time, I will send a friendly reminder to make sure that you don’t have any other questions I can answer for you.
  • Order Booked Upon Acceptance of Quote:  Once the quote is accepted, I will issue an official invoice for your order.  A 50% deposit is due within 7 days of the invoice.  Much like with quote reminders, I will send a deposit reminder so that you don’t lose out on your order booking.
  • Touching Base:  As your event date approaches, I will reach out to you a few days (or a week prior) to re-confirm pick-up or delivery details.
  • Cake/Dessert Delivered or Picked Up:  On the agreed upon date, your order will either be picked up or delivered at which time, the remaining balance is due.
  • Follow Up:  I like to reach out one more time after your event to thank you again, make sure that you were satisfied with your order and give you a chance to give feedback.